Warranty

This warranty applies to Dynox Home recliners purchased directly from dynoxhome.com.

Coverage Period

  • 3-Year Warranty — Frame, padding, and fabric/upholstery against manufacturing defects from the date of delivery.
  • 2-Year Warranty — Motors, lift mechanism, hand controller, and control system against manufacturing defects from the date of delivery.
  • 1-Year Warranty — Charging and cooling electronics (USB and charging ports, wireless charger, cooling cup holder) against manufacturing defects from the date of delivery.

Year 1 — Complimentary In-Home Service

During the first 12 months from delivery, Dynox Home provides limited complimentary in-home service visits at our discretion for covered repairs. A Dynox-authorized technician will be dispatched to your home to assess and repair eligible issues. Service is subject to availability and geographic coverage within the contiguous United States.

What's Covered

  • Manufacturing defects in materials and workmanship
  • Frame structural integrity (3 years)
  • Foam padding compression beyond normal use (3 years)
  • Fabric and leather surface defects, seam failures (3 years)
  • Motor, lift mechanism, and controller failure (2 years)
  • Charging and cooling electronics failure (1 year)

What's Not Covered

  • Normal wear and tear (e.g., minor fabric pilling, color softening from sunlight exposure)
  • Damage from misuse, abuse, accidents, or unauthorized modifications
  • Damage from improper cleaning or care (refer to care instructions included with your order)
  • Cosmetic damage from pets, sharp objects, or food/beverage spills
  • Use exceeding the weight capacity (330 lbs)
  • Commercial or institutional use; this warranty is for residential use only
  • Damage occurring during customer-arranged transport or relocation

How to File a Warranty Claim

  1. Email service@dynoxhome.com with your order number, clear photos or video of the issue, and a brief description of when and how the issue appeared.
  2. Our Customer Care team will respond within 1 business day to confirm coverage eligibility.
  3. For covered issues, we will either dispatch a technician (Year 1) or ship replacement parts directly to you (Year 2 and Year 3) at no cost.
  4. If we ask you to return a defective part, we will provide a prepaid shipping label.

Important Notes

  • This warranty is transferable to subsequent owners within the coverage period, provided the original proof of purchase can be presented.
  • Warranty coverage begins on the date of delivery confirmed by tracking, not the date of purchase.
  • Every Dynox X5 receives the same full warranty, however you configure it.
  • This warranty applies only to chairs purchased directly from dynoxhome.com or from a Dynox-authorized retailer in the United States.
  • This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Contact Customer Care

Silver Isy Life Inc. (DBA Dynox Home)
1911 Kresson Rd, Cherry Hill, NJ 08003
Phone: (800) 735-0101
Email: service@dynoxhome.com