FAQ
Everything you might ask before ordering — answered. Can't find what you need? Let's talk.
1. How long does delivery take?
Ready-to-ship orders arrive in 3–5 business days via free US shipping. Made-to-order configurations take 6–8 weeks — that's the time to build your exact color, cup holder, and charging port combination. White-glove delivery (setup + debris removal) is available at checkout.
2. Can I customize the Dynox X5?
Yes. Three colors (Beige, Brown, Dark Blue), two cup holder options (Integrated or Cooling), two charging ports (USB or Wireless Charging Pad), and six modular accessories — all configurable at checkout. Accessories can also be added later to an existing chair.
3. What's the weight capacity and height range?
The X5 supports users up to 330 lbs. Seat dimensions accommodate heights from 5'2" to 6'2" comfortably. If you're outside this range, email us your measurements before ordering and we'll confirm fit — or recommend a different Dynox configuration.
4. Is the lift motor strong enough for daily use?
The lift motor shifts your weight forward and raises the seat to standing height with a gentle, controlled motion. It rises with you, not against you. All five motors run quietly — no grinding, no jerking, no assembly-line hum.
5. How does the extended footrest work for taller users?
The extended footrest supports legs up to 6'2" without leaving a gap. For shorter users, the footrest can be positioned partway. It moves independently of the backrest, so you can have your legs extended while sitting upright.
6. What's included with my order?
One Dynox X5 recliner configured to your choices, fully assembled and ready to use after placement. Free standard shipping within the continental US. No assembly required beyond plugging it in. White-glove delivery available at checkout.
7. What if the chair isn't right for me?
60 days to try it risk-free. If it's not right, we arrange free return pickup — no restocking fees, no questions. Refund processed within 5 business days of pickup.
8. What does the 3-year warranty cover?
Frame, motors, and mechanical parts against manufacturing defects for 3 years from delivery. Fabric and upholstery wear covered for 1 year. The first year also includes complimentary in-home service — if something needs attention, we send a technician to you.
9. How does the X5 compare to other Dynox models on Amazon?
Our Amazon listings (9188 and 9205 series) are dual-motor lift chairs built for everyday comfort and affordability. The X5 on dynoxhome.com is our premium 5-motor zero-gravity system with independent control of headrest, lumbar, backrest, footrest, and lift — same company, different tier.
10. Who do I contact with a question?
The same team that's earned five-star customer service reviews since 2019. Email dynoxhome2019@gmail.com or call +1 (609) 505-7132 (Mon–Fri 9am–6pm EST). We reply within 1 business day — real people, not a ticketing system.
Still have questions? Email dynoxhome2019@gmail.com or call +1 (609) 505-7132. We reply within 1 business day.